People who are deaf or hard-of-hearing

People who are deaf or hard-of-hearing

  • We’ll establish the customer to our Flight Attendant and come up with brand new Trip Attendant conscious of brand new Owner’s need.
  • We are going to recommend the customer that he/she must deplane at their/the girl destination otherwise that he/she needs to will still be aboard at the an advanced urban area. We can not, but not, make sure the guy/she won’t deplane from the an advanced end if he/she decides to exercise.
  • We are going to help the Customer regarding his/their coming gate so you can their/the lady deviation door in the event that his/their itinerary relates to a link. However, the consumer must choose your/herself once the with expected guidance as he/she gets to the relationship airport.

Please note: We predict the client to adhere to our Team Members’ information for his very own Cover and the Security regarding anyone else.

  • We really do not promote custodial proper care or stay with the client towards aircraft or even in the new entrance area before deviation otherwise during the a great layover.
  • We do not companion the customer to a particular group or glance at told you party’s identity.

People that are deaf or hard of hearing could possibly get phone call our very own Teletypewriter (TTY) amount, step 1 (800) 533-1305, and you will consult with a southwest Air companies Buyers User. All of our Customer Agents will help that have to make reservations and you may answering standard issues. People may reach our very own Customer Relations Institution through the Telecommunications Relay Services through 711.

When booking a different sort of reservation, Customers may use new “Unique Guidelines” hook up to your Traveler Percentage Details web page to indicate which he/she’s deaf otherwise hard-of-hearing. Whenever scheduling on line, Customers get see that shagle seznamovací aplikace there’s a connection (identified which have a concern mark) you to delivers the user for the information on all of our regulations for assisting Travelers with handicaps. Following Customer provides picked their/the woman solution(s), the client is simply click “Continue” and finish the reservation techniques.

If the a reservation was already created, just click with the “Airline | Resorts | CAR” hook located on the most useful in our webpage. After that, select “Create Bookings” throughout the “Flight” column, input the necessary guidance, and choose “Remain.” Of you to web page, click the “Special Assistance” connect. Immediately after a buyers has actually extra their/this lady choice(s), the consumer would be to click “Continue” therefore the suggestions might possibly be stored towards Users scheduling.

People also can indicates you of every impairment-associated travelling demands during the time of scheduling by the phone or, when the a reservation had been produced, from the getting in touch with step 1-800-I-FLY-SWA (1-800-435-9792) prior to take a trip

I ask you to People who will be deaf otherwise hard-of-hearing and want guidance identify on their own while the version of assistance it want abreast of coming on airport, in the entrance, agreeable the flights, any kind of time connection activities, at brand new destination. If a customers means his/the woman has to our very own Support service Broker at the deviation door in order to our Trip Staff shortly after on board this new flights, we can definitely present a fair technique of correspondence. We will ensure that the Customers have punctual usage of this new same guidance offered to most other Guests throughout the gate area and you can on-board the routes (age.grams., boarding and you may luggage claim information, plan changes, journey safeguards recommendations, etc.).

People who are blind otherwise possess reasonable eyes

When booking another type of booking, Customers are able to use the brand new “Unique Guidance” link into the Traveler Commission Details web page to point he/she is blind or has actually reasonable sight. Whenever reservation on line, Consumers get notice that you will find an association (understood which have a concern mark) one to directs the user towards specifics of our very own policies getting helping Individuals which have disabilities. Following Customers keeps picked their/the lady option(s), the consumer is always to mouse click “Continue” and you will complete the booking procedure. If the a booking was already created, simply click towards the “Journey | Hotel | CAR” hook up located on the greatest of one’s homepage. Up coming, discover “Would Reservations” regarding the “Flight” column, input the desired pointers, and choose “Keep.” Out-of that page, click on the “Unique Guidelines” link. Immediately after a consumer features extra their/the girl option(s), the customer is always to click “Continue” and advice would be spared on People reservation.